Galls ships armor in such a haphazard manner you may end up receiving damaged plates. Thankfully they refunded my purchase in a timely manner without issue. My other issue with them is they are the only company I have ever done business with that charges extra if you spend more money. They wanted to tack on an extra 5% because my order was over $500 so I had to split up my order for two Paraclete plates to avoid the surcharge. Here is my email describing the problem:

 

On 4/3/18 I placed two separate orders for a total of two Paraclete Speed Plate Plus ceramic and polyethylene body armor plates priced at $369.60 each. Ceramic body armor plates should always be handled with care, never dropped, and protected from damage that could result in fractures of the ceramic layer. A crack in a ceramic body armor plate can cause the armor plate to fail potentially resulting in the wearer receiving a fatal injury.

 

On 04/11/18 I received the first 10 x 12 inch Paraclete Speed Plate Plus armor plate order # 10274270, packed loose in a 21 x 15 inch box. When I opened the box i found the plate laying on the bottom of the cardboard box. There was no protective packing material beneath the plate and nothing to prevent the plate from sliding around freely during shipment. The only protective packing material was several air pillows placed on top. I could not detect any obvious damage through the rhino lining coating but cracks in these plates typically require x-ray inspection to detect.

 

Today on 4/12/18, I received the second 10x12 inch Paraclete Speed Plate Plus armor plate, order #10274358. When USPS delivered the package I immediately opened the door and saw a box that looked way to small to contain a 10x12 inch body armor plate. I could see the box was distorted and had a large six inch hole in the corner. I recorded video of the box before I picked it up and before the postal worker drove away. I took several photographs of the box and contents before and after I opened it which I have attached.

 

I inspected the hole and could see the corner of the armor plate. One side of the box was bent outward along the length of the box.  The box in its original form measured 14.5x9x6 inches. The 10x12 inch ceramic armor plate was laying flat in the bottom of the smashed box but it was originally packed at an angle with only a few air pillows on top to prevent damage with no padding on the sides or bottom. The plastic ziplock bag containing the plate was scuffed in the same area corresponding with the hole and the right bottom corner of the armor plate has a large L shaped deformation visible in the rhino lining suggesting a crack in the ceramic armor plate; however the extent of damage cannot be ascertained without  an x-ray inspection.

 

Packing life saving ceramic body armor for cross country transport in this manner goes far beyond a lack of due diligence. I have been a Galls customer since the 1990’s and I cannot stress the anger and disappointment I am feeling as I write this. My family and I were relying on this armor to provide years of life saving protection for me. Instead Galls shipping department packed two body armor plates in a manner so negligent it borders on deliberate indifference. I just hope there are not other public safety professionals out there wearing Galls supplied armor that was damaged due to improper packing by Galls.

 

I cannot wear this body armor with any confidence that it will protect me should I need it. At least one plate appears to be damaged. I would like to return both plates for a refund. I also ask that you provide a prepaid return shipping label. I should not have to pay $20 return shipping to resolve this problem.

 

Original Post

Well done. Thanks.

Know thy enemies, but be aware of thy friends...

 

The average age of the world's great civilizations has been 200 years. These nations have progressed through this sequence:
from bondage to spiritual faith;
from spiritual faith to great courage;
from courage to liberty;
from liberty to abundance;
from abundance to selfishness;
from selfishness to complacency;
from complacency to apathy;
from apathy to dependency;
from dependency back again to bondage."

Galls came in and bought out the uniform store that we all went to as they were reliable, for the most part, and the employees remembered most, if not everyone that frequented their store.

Galls pretty much fired everyone and went with new employees...the store sucks, they hardly have the stuff that is specific to the agencies in the area and the employees were clueless.

Along with several others, we avoid them at all costs and now go to the new shop in a city across the river.

@Nightvisionary,

That's a great letter.

You may have a small claims court case here.  I am not a lawyer so you may want to talk to one.  However, just getting a letter from the attorney asking for information for the issue of a court case could elicit, ahem, quick action.  Just sayin'.

 

 

 

 

 

....

Sincerely,

 

Trajan Aurelius

 

 

When violence is the local language, be fluent.

 

“Governments may think and say as they like, but force cannot be eliminated, and it is the only real and unanswerable power. We are told that the pen is mightier than the sword, but I know which of these weapons I would choose.“   Lt. General Paul Carton de Wiart, British Army

 

J_B posted:

Galls came in and bought out the uniform store that we all went to as they were reliable, for the most part, and the employees remembered most, if not everyone that frequented their store.

Galls pretty much fired everyone and went with new employees...the store sucks, they hardly have the stuff that is specific to the agencies in the area and the employees were clueless.

Along with several others, we avoid them at all costs and now go to the new shop in a city across the river.

They did the same here in DFW. They bought Red the Tailor in Grand Prairie. 

Shoot, move, shoot again. Repeat

I had a pretty good rant going, but all I’ll say instead is:

Galls could care less what they’re selling and who they’re selling to.  I base this on my experience as a customer, spending my uniform account money.  Their product selection, customer service, and apparently their shipping all support my hypothesis above.

I’ll gladly spend my own money on gear because of them, despite the puzzled looks of my coworkers.  I did get my Chief into an Ares Gear Aegis belt for daily uniform wear though.  

"Absorb what is useful.  Discard what is useless.  Add what is specifically your own." -Bruce Lee

I've used Galls for quite a bit. They offer, IMO, one of the best ANSI vests on the market. Back in the early/mid 2000s they seemed pretty solid, but certainly took a nose dive from there.

Most of my pants came from them since I could get custom hemming for my alligator legs. Back in the early 2000s they got it done. Now, not so much. They're actually part of why I switched to Duluth for most things as Nelson's didn't exist that I was aware of.

If it lights your fire, you might also look into the Tyr HA3/7 plates. Regular guy pricing is good, I've heard good guy pricing is absurd. The info may not be helpful to you, but I figured I'd put it out there.

I don't know if the Tyr plates will work, but I can pay with absolute certainty that they package them extremely well. Zero fucking around.

______________

"A pistol is what you carry when you do not expect a problem. If you expect a problem you can't avoid, and you are not taking a long gun, you are not very smart." - DM

 

Joined: 04Nov2007         Location: Indiana

Good on you for taking it up with them. 

In addition to Nelson Uniforms, a long time poster here is the tactical product specialist at Curtis BlueLine - with store across the river mentioned above. 

Participation does not equal Proficiency - Mike Pannone. Re-stated "Participation in one area does not equal Proficiency in another!"

 

Joined: November 2002

Erick posted:

Good on you for taking it up with them. 

In addition to Nelson Uniforms, a long time poster here is the tactical product specialist at Curtis BlueLine - with store across the river mentioned above. 

Beat place I’ve been and for once, I picked up my uniform and didn’t have to change a thing.  

Unlike the other place mentioned in the title of the thread....

My daughter loves Stanley.  We went to pick up my new uniform and there he was waiting at the door when he saw her walking up.  

J_B posted:

Galls came in and bought out the uniform store that we all went to as they were reliable, for the most part, and the employees remembered most, if not everyone that frequented their store.

Galls pretty much fired everyone and went with new employees...the store sucks, they hardly have the stuff that is specific to the agencies in the area and the employees were clueless.

Along with several others, we avoid them at all costs and now go to the new shop in a city across the river.

Same story in our local area, except... Galls' ran the formerly-local place for a couple of months then closed it. Completely. 

Now, after 20+ years of a known, local uniform store, we have... nothing.  

I wouldn't sell Galls' my snot. 

 

 

Joined: 04 May 2003         Location: Western South Dakistan

 

 

 

One other thing I forgot to mention in the OP is these are listed as 4.8 LBS on Gall's website. The plates are actually at least 5.1 lbs each which is what the manufacturer list them as and fairly accurately confirmed on my scale. I was shopping for sub 5 LB plates so this was another unexpected surprise. The good news is I ordered a set of Hesco 3610's from Bulletproofme.com. Personalized service, double boxed packaging, better ballistic protection and only 4.3 lbs each. I couldn't be happier.

J_B posted:
Erick posted:

Good on you for taking it up with them. 

In addition to Nelson Uniforms, a long time poster here is the tactical product specialist at Curtis BlueLine - with store across the river mentioned above. 

Beat place I’ve been and for once, I picked up my uniform and didn’t have to change a thing.  

Unlike the other place mentioned in the title of the thread....

My daughter loves Stanley.  We went to pick up my new uniform and there he was waiting at the door when he saw her walking up.  

I’ve had the same experience with the across the river store.  They carry navy blue MOLLE for my vest carrier and my daughter loves to play w the dog. 

J_B posted:

Galls came in and bought out the uniform store that we all went to as they were reliable, for the most part, and the employees remembered most, if not everyone that frequented their store.

Galls pretty much fired everyone and went with new employees...the store sucks, they hardly have the stuff that is specific to the agencies in the area and the employees were clueless.

Along with several others, we avoid them at all costs and now go to the new shop in a city across the river.

Greeeeeeeaaaaaattttt... they're doing the same with Miller's Uniforms here in Austin.

Miller's has been the same way for 20 yrs.. very personal and great service.

______________________________________________________

"Somewhere out there, right now, someone is preparing for the day you both shall meet. How prepared will you be?"

I am not a fan of Galls. But:

This may not be a Galls problem. This may well be a Paraclete/Point Blank problem. My agency ordered 40 plates from a Point Blank Vendor. They were drop shipped directly from Point Blank in two boxes. The plates were stacked next to each other, with no separating foam or any other packing material. Both boxes looked like Ace Ventura had personally kicked them all the way from the factory. Five plates were clearly visible through one tear in a box. Boxes were not marked fragile as I recall, but were marked "heavy". Point Blank Rep response? "Ehh... that is how they always ship them- They are tough plates- it will be OK"

It was just one more strike against Point Blank. 

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