Galls ships armor in such a haphazard manner you may end up receiving damaged plates. Thankfully they refunded my purchase in a timely manner without issue. My other issue with them is they are the only company I have ever done business with that charges extra if you spend more money. They wanted to tack on an extra 5% because my order was over $500 so I had to split up my order for two Paraclete plates to avoid the surcharge. Here is my email describing the problem:
On 4/3/18 I placed two separate orders for a total of two Paraclete Speed Plate Plus ceramic and polyethylene body armor plates priced at $369.60 each. Ceramic body armor plates should always be handled with care, never dropped, and protected from damage that could result in fractures of the ceramic layer. A crack in a ceramic body armor plate can cause the armor plate to fail potentially resulting in the wearer receiving a fatal injury.
On 04/11/18 I received the first 10 x 12 inch Paraclete Speed Plate Plus armor plate order # 10274270, packed loose in a 21 x 15 inch box. When I opened the box i found the plate laying on the bottom of the cardboard box. There was no protective packing material beneath the plate and nothing to prevent the plate from sliding around freely during shipment. The only protective packing material was several air pillows placed on top. I could not detect any obvious damage through the rhino lining coating but cracks in these plates typically require x-ray inspection to detect.
Today on 4/12/18, I received the second 10x12 inch Paraclete Speed Plate Plus armor plate, order #10274358. When USPS delivered the package I immediately opened the door and saw a box that looked way to small to contain a 10x12 inch body armor plate. I could see the box was distorted and had a large six inch hole in the corner. I recorded video of the box before I picked it up and before the postal worker drove away. I took several photographs of the box and contents before and after I opened it which I have attached.
I inspected the hole and could see the corner of the armor plate. One side of the box was bent outward along the length of the box. The box in its original form measured 14.5x9x6 inches. The 10x12 inch ceramic armor plate was laying flat in the bottom of the smashed box but it was originally packed at an angle with only a few air pillows on top to prevent damage with no padding on the sides or bottom. The plastic ziplock bag containing the plate was scuffed in the same area corresponding with the hole and the right bottom corner of the armor plate has a large L shaped deformation visible in the rhino lining suggesting a crack in the ceramic armor plate; however the extent of damage cannot be ascertained without an x-ray inspection.
Packing life saving ceramic body armor for cross country transport in this manner goes far beyond a lack of due diligence. I have been a Galls customer since the 1990’s and I cannot stress the anger and disappointment I am feeling as I write this. My family and I were relying on this armor to provide years of life saving protection for me. Instead Galls shipping department packed two body armor plates in a manner so negligent it borders on deliberate indifference. I just hope there are not other public safety professionals out there wearing Galls supplied armor that was damaged due to improper packing by Galls.
I cannot wear this body armor with any confidence that it will protect me should I need it. At least one plate appears to be damaged. I would like to return both plates for a refund. I also ask that you provide a prepaid return shipping label. I should not have to pay $20 return shipping to resolve this problem.