BLUF: A brand new Delica broke off at the blade after a 10' fall onto a plywood tent floor. I am deployed and can't send it back home. They are being absolutely inflexible on a warranty replacement process. I'm pissed about a new $60 knife breaking under what most of us would consider a normal level of roughness (even if accidental) and also pissed about them not working with me at all on getting around my current shipping predicament. 

Should I be pissed enough to send my money elsewhere based on their attitude vs. get a tougher knife in their line? Am I out of line here?

 

I got a new Spyderco Delica 4 for a decent price at a local joint in Colorado Springs after Spyderco being one of thise "If i find it on sale" items for a while. Super happy. Wonderfully sharp, seemingly well made, comfortable and slim to carry for the 3 days before I hopped on a plane for 9 months. I used it to open a couple Amazon boxes and well. it did what a knife should do. Well.

I got here and used it a couple more times, most recently cutting 550 off tent rafters about 10' up and it dropped it onto the plywood floor. This is the 4th or 5th time it's been unfolded to actually be used. The blade broke off completely and perfectly around the hinge where only about 3.5mm (total height) of appx 1.5mm thick steel helt the blade to the hinge.

What. The. Shit. 

Any of you that have been downrange and tried to mail stuff you know how big a pain in the ass it is to send anything remotely sharp back home. Return is a no-go, even as pieces (handle, blade, broken park off the back of the pivot point) the mail room considers it a "weapon". They are retarded as well.

Should I post pictures the broken knife and a condensed version of this on their FB page in hopes of a small public outcry or public shaming getting them to work with me a little more?

 

Also does Spyderco actually make anyting worth a shit as far as durability is concerned? I'm getting by with the bigass ZT from my kit now but I'd really like another compact-ish folder soon.

 

 

Original Post

That sucks. 

 

FWIW - I switched for daily carry from Spyderco a couple of years back.  Got a ZT 350 and love it.   They are the smaller folder.   Can be had for about $140 shipped.  I don't see anymore spyderco in my future.  

 

http://www.amazon.com/dp/B00GU...coliid=IS0MZVKQ64PN3

 

One note - It has an assisted opening, which can be a no no in some places.    Takes about 5 minutes and an allen wrench to pop it open and remove the spring.   

 

_______________________ Front Toward Enemy

I've got spydercos I have beat the everloven dog piss out of for years on end, with no failure. I havent delt with their customer service though. It sounds like a flaw in the handle material (I know, no shit!). Will it be beyond the warranty period to return it when you get back from deployment? If so, see if they will give you an extension due to your deployed status. Yes it sucks that it has to wait that long but they have to have the item to work with otherwise they would be getting the "hey send me a new one, mine broke" story from all corners of the globe. for an inexpensive light pocket blade, Kershaw is doing $30-50 Emerson designs. I usually tried to take at least one beater pocket knife on all of my deployments. If I were still deploying I would add one or two of the Kershaw blades. 

Location Texas.

 

"So what are you gonna do if we get hit on this trip?" "Me?, I'm going to shoot some good pics of you nuking their ass. You do your job, I'll do mine. If I have to do yours,(unless you're the medic) we're probably all screwed!" - Standard reply , from Desert Storm through Iraqi Freedom

I feel your pain. All companies with good reps for product and service shit the bed once in a while. Case in point, I'm sitting in aToyota dealer for my 5th service visit for my one year old FJ. My third Totota 4WD vehicle. I'm giving them the shot to fix or buy back. 

 

Spyderco co makes good stuff and stands behind their product. I'm betting that they will get things right sooner rather than later. Hang in there and ply them with facts versus emotion. That's working for me with the vehicle. 

 

Stay safe! 

Location: Southeastern PA

 

"Serenity now, insanity later..." Lloyd Braun

Originally Posted by com cam guy:

I've got spydercos I have beat the everloven dog piss out of for years on end, with no failure. I havent delt with their customer service though. It sounds like a flaw in the handle material (I know, no shit!). Will it be beyond the warranty period to return it when you get back from deployment? If so, see if they will give you an extension due to your deployed status. Yes it sucks that it has to wait that long but they have to have the item to work with otherwise they would be getting the "hey send me a new one, mine broke" story from all corners of the globe. for an inexpensive light pocket blade, Kershaw is doing $30-50 Emerson designs. I usually tried to take at least one beater pocket knife on all of my deployments. If I were still deploying I would add one or two of the Kershaw blades. 

I'd inderstand if it were the handle material but it was the ACTUAL BLADE. Are you shitting me? The steel of the blade where the hinge pin goes through broke through and through. The initial ping was below me (standing on a chair with a knife oover my head, smart right?) and I thought it was the clip from the sound. I looked down and the actual blade broke off clean as glass right at the main attachment point to the handle.

A break there while holding it would have been absolutely no bueno for knuckles, wrists, or forearms if it were under load.

I don't want to be a baby back bitch about it but honestly I am pretty pissed both about the false promise of a field worthy tool and at their warranty dept. Hell, I'm up in Golden about once a month so I could concievably just drop it off at their doorstep when i return.

Sounds like a flaw in the blade - heat treat? or something like that. Part of the reason they want you to send it in is so they can see what caused the issue and take corrective action on their part to try and prevent it happening again. Another reason I'm sure is because some people take advantage of no question warranty replacements.

 

That said, I carried a couple of Spyderco knives while I was in with no problem. Spyderco has always been a stand up company in support of our troops. LEOs, Firefighters, and EMS. You most likely got a bad knife, sucks but it happens.

 

The CEO/President of Spyderco, Sal Glesser, is very active in the online knife forums - especially on Spyderco's own forum. Go to the Spyderco webpage and the 4th tab over is the forum. I recommend you go there, post some pics of the Delica, and a desription of what happened. Do not phrase it like a public shaming, POS Knife post. Be polite, and professional. Not saying anything might come of it, but it's worth a shot.

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I've been falling so long it's like gravity's gone & I'm just floating...

Agreed...

 

Been using primarily Spydercos every day since 1996.

 

Very odd it broke like that. CS wise never had to deal with them, but I've never heard anything but good reports on it.

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So low speed, i'm in Park.

"I could stand to hear a little more.." Jayne

Training is brief. Death is forever. PAY ATTENTION.

Joined: 6/14/03 1:02 PM

I too have had Spydercos for quite awhile.  Other than the clip on an old Endura never staying put, I have had no issues, including using them in harsh environments such as seawater and some nasty chemicals.

 

Perhaps you can send pics with your picture, explain your mailing situation, and promise to mail it to them at the end of your mission?  That may get you a knife now, which is likely their real issue.  Explain to them that it is an honor thing and you WILL follow-up by sending in the broken knife later.

 

Best of luck on this.

 

Tankersteve 

In Yorktown, VA.          Joined August 2008

Gov't Civilian, after retiring from active duty in 2015. 

 

'One's own open sore never smells.'  - Haitian proverb

I'm a big Spyderco fan but have had poor CS in the past as well. I had a pocket clip that never really held the knife well in my pocket.  With a number of other manufacturers (Benchmade, Emerson, Kershaw, CRKT, SOG) a simple call was made and they each had a new clip at my door in a few days, new screws and all.  Spyderco said it wasn't their problem.  Said I could send the knfe in for repair and they'd bill me for the clip and return shipping.  I elected to just order a new clip and avoid the headache. 

 

Luckily, I've only had to use it once, the rest of the times the knives have always performed.  Send it back, if it was their fault, they'll likely fix it.  If it's questionable who's to blame, hate to say it, but it'll probably be on you.

Look at the broken end of the blade or tang. Are there dark spots in there amongst an even grey? If so, that's a carbon deposit and is definitely a flaw in the steel. Have you tried calling them? You may have better luck speaking to an actual body.

 

I've been carrying Spydercos of various models for somewhere around 30 years. Never had any of them fail. This is simply a defect. 


Those of us who know must save those that don't from those that think they do.

"If you count 'three', mister, you'll never hear the man count 'ten'".-John Wayne as Sean Thornton in The Quiet Man

My anger will be aroused, and I will kill you with the sword; your wives will become widows and your children fatherless.-Exodus 22:24

I've carried Spydercos for 18 years, no major issues. I would try to contact them directly and speak with someone, or as suggested post pictures to their facebook page.  If you're deployed and it broke abnormally like yours did, its good PR and in their best interest to ship you out a new one.  I would be surprised if they didn't.

De inimico non loquaris sed cogites.

Every manufacturer will eventually put out a lemon of some shape or form.

How they handle the customer's issue is often telling about the company overall.

Shame about Spyderco, as they have some interesting designs. When it comes to folders, I tend to go with Benchmade.

...........................................................................................................................

Tact is for people not witty enough to use sarcasm.

Facebook that shit.

 

Be polite & professional, post a couple pics, and ask them - on facebook - what you should do.  Explain to them that you are deployed and can't exactly hit up the local USPS to ship it back.

 

See what happens.

 

Oh yeah, and post a link to it here so we can follow along.

 

 

High hardness, thin stainless steel does not take impact or shock well and I personally am not surprised a 10ft fall caused that to break. It is what it is. I've seen it happen on heavy duty $400 folders. Shattering is the typical outcome. I do not know the mail rules but I had no issue shipping a broken knife back home from Iraq so the company could replace the blade. I knew that I fucked up, thus I would pay, but that company did it for free.

 

It is always wise to have a backup for inexpensive items like this.  It's a folder, they are prone to breakage and problems in a number of ways. Even if everything went peachy upon first contact with a rep, I recall arrival to APO taking about two weeks at best.

 

I would try to reach a different rep, as I'm sure this isn't the first time a large company such as Spyderco has seen this situation.

V/R

JW

jw.knives@yahoo.com

We have a local outfitters store that carries Benchmade and Spyderco. I talked to them and they said that Spyderco was an absolute PITA to deal with. I carried a Spyderco Native for years, then a Manix. After carrying a ZT0301 I don't see Spyderco in my future either. FWIW I never had an issue with any of mine.

"Never underestimate the predictibility of stupidity" RIP SSG Brad King. KIA April 2, 2007.

I vote with my wallet.   Then I tell ten people about shitty service received. I have a defective I phone snow lizard case that latch fell off. They gave me the run around about me purchasing it from gun store that wasn't yet in dealer network so they wouldn't honor the warranty.    ( they are an OTIS Company).  I don't buy Otis products any more..    

 

In the 90's I had a sales job where I spent $250 a week with Texaco on my fuel card..  While on vacation I fueled with the card and was over charged while driving to Vegas.  I disputed it with Corp. and argued  over approx $25.00 and they pissed me off so bad I've never graced any of their stations since.    

 

$60.00 knife for deployed and they won't make it right.    What's your time worth?  

 

Thank you for your service,  stay safe.   I hope they come to their senses and work with you.

 

 

Originally Posted by alphamike:

 

Also does Spyderco actually make anyting worth a shit as far as durability is concerned? I'm getting by with the bigass ZT from my kit now but I'd really like another compact-ish folder soon.

 

These were two really tough blades: https://www.spyderco.com/catal...ails.php?product=165 and https://www.spyderco.com/catal...ails.php?product=250 Maybe worth looking into the new Manix.

 

I own a few Spydercos and cannot be bothered witht heir Japanese / Chinese made blades. I own a ZDP Endura and a Police not worth it IMO.

 

I own a viper start, it puts most of my spydercos to shame. http://www.viper.it/en/tattica/start.html. Prices are very good. They make compacter knives too.

 

 

 

 

 

 

 

You know I was actually going hit you guys with the awesome world of pro-eutechtoid grain boundaries, pearlite and bainite; but I've had a long day of science and shit. So for now you are off the hook.

 

If all it did was hit the plywood floor then the impact was the impetus for the modal frequency of the blade being reached and a brittle fracture occurring. The heat treatment and tempering of the steel is much more likely to blame than bad metal chemistry - unless you hear about an entire run of knives being recalled.

 

If you really want to help them figure it out, don't try to put the pieces back together. Rubbing and touching the breal zones back together makes it more difficult to ascertain what happened when under magnification. Try to keep the exposed break surfaces pristine.

 

 

or just throw that shit away and get another knife.

 

North Alabama, USA. Roll Tide.

 

We need an ordnance ordinance!

 

When I was in Iraq in 03 we had a couple guys that swore by Spyderco knives. All of them broke their blade at one time or another, usually just the tip (just for a second).

 

I used a CRKT for about 2 years until the thumb tension screw de-tensioned itself. I went to open the knife and launched the blade into another soldier. Thankfully the back edge hit him and no injury occurred .

 

After that I have used Benchmade for daily carry pocket knives.

______________________________________________________

 

"Violence, naked force, has settled more issues in history than has any other factor, and the contrary opinion is wishful thinking at its worst. Breeds that forget this basic truth have always paid for it with their lives and freedoms." - R. Heinlen

 

Joined:  1/30/05           Location: Graham, Wa

I think there was a time when Spyderco provided a great (and relatively singular, at the price point) option for those of us with limited funds and the desire for a quality folder.  Now, there are lots of other options out there and poor QC and CS will be their downfall.  Unless you are seeking a specific function (the 'Salt' fixed blade I saw at the Annapolis Sailboat Show last week speaks to a need of mine), you can probably find other, comparable or better, options.  And this from a guy who got his first Spyderco back in 1991.

 

Tankersteve

In Yorktown, VA.          Joined August 2008

Gov't Civilian, after retiring from active duty in 2015. 

 

'One's own open sore never smells.'  - Haitian proverb

I have a Spyderco Delica.... I've only carried it a couple times (black tie events where I needed a smaller folder).  It feels soo cheap in my hands. I honestly don't see why Spyderco knives are are as expensive as they are.  

 

 

My go to folders have been Emersons, but have recently bought a couple Kershaw/Emerson collaboration knives for yard work etc. where losing a 200+ dollar knife would piss me off.  

 

For $30.00 you can not go wrong with the Kershaw made Emerson designed folder IMHO.  

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