BLUF: A brand new Delica broke off at the blade after a 10' fall onto a plywood tent floor. I am deployed and can't send it back home. They are being absolutely inflexible on a warranty replacement process. I'm pissed about a new $60 knife breaking under what most of us would consider a normal level of roughness (even if accidental) and also pissed about them not working with me at all on getting around my current shipping predicament.
Should I be pissed enough to send my money elsewhere based on their attitude vs. get a tougher knife in their line? Am I out of line here?
I got a new Spyderco Delica 4 for a decent price at a local joint in Colorado Springs after Spyderco being one of thise "If i find it on sale" items for a while. Super happy. Wonderfully sharp, seemingly well made, comfortable and slim to carry for the 3 days before I hopped on a plane for 9 months. I used it to open a couple Amazon boxes and well. it did what a knife should do. Well.
I got here and used it a couple more times, most recently cutting 550 off tent rafters about 10' up and it dropped it onto the plywood floor. This is the 4th or 5th time it's been unfolded to actually be used. The blade broke off completely and perfectly around the hinge where only about 3.5mm (total height) of appx 1.5mm thick steel helt the blade to the hinge.
What. The. Shit.
Any of you that have been downrange and tried to mail stuff you know how big a pain in the ass it is to send anything remotely sharp back home. Return is a no-go, even as pieces (handle, blade, broken park off the back of the pivot point) the mail room considers it a "weapon". They are retarded as well.
Should I post pictures the broken knife and a condensed version of this on their FB page in hopes of a small public outcry or public shaming getting them to work with me a little more?
Also does Spyderco actually make anyting worth a shit as far as durability is concerned? I'm getting by with the bigass ZT from my kit now but I'd really like another compact-ish folder soon.